配送ポリシー

Welcome to CASESTER. We are committed to providing reliable and efficient shipping services throughout the world. Please review our shipping policy below.

Shipping locations

We ship to the countries listed in the website and checkout.

Processing Time

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or public holidays.

During peak periods (e.g., holidays, sales events), processing times may be extended.

 

Please note that delivery times are estimates, depending on the carrier and may vary due to unforeseen circumstances like carrier delays.

Shipment Confirmation & Order Tracking

Once your order is shipped, you will receive an email with a shipment confirmation and tracking number.

Customs, Duties, and Taxes (for International Orders)

For international orders, any customs fees, taxes, or duties are the responsibility of the customer. These charges are not included in our product prices or shipping rates.

Delivery Delays

While we strive to meet delivery estimates, delays can occasionally occur due to factors beyond our control (e.g., natural disasters, strikes, or pandemics). We recommend allowing extra time during peak seasons.

Damaged, Lost, or Stolen Packages

CASESTER is not liable for lost or stolen packages once they are with the carrier.

For damaged goods, please contact us using the online chat service or contact us form with photos of the damage, and we’ll assist with the next steps.

International Shipping

We currently ship internationally to selected countries. Shipping times and costs will vary based on your location. Please check our checkout process for more details.

Shipping time

Africa region: 10-20 business days.

Asia region: 3-7 business days.

North America region: 3-7 business days.

South America region: 5-11 business days.

Europe: 3-8 business days.

Middle East: 3-7 business days.

Oceania region: 2-5 business days.

Returns Policy

For information on returns and exchanges, please refer to our [Return & Refund Policy].